Frequently Asked Questions
Please find below answers to the most commonly asked questions by our customer. Please do not hesitate to contact us on 01242 226912 if you require further assistance about a subject that is not covered below:
Questions About Our Cabinets!!
Q) What colour are the cabinets?
A) We generally manufacturer your units in a coordinating colour or wood grain using a reference provided by the door manufacturers. You can of course have cabinets made in any colour you wish from the available colour swatch.
Q) What are the cabinets made from?
A) Our cabinets are manufactured using high quality 18mm coordinating Egger or Kronospan MFC board.
Q) Are the cabinets rigid built?
A) Yes, all of our cabinets are rigid built and delivered to you fully assembled with carcass support legs, drawer boxes and hinges plates factory fitted.
Q) Do you provide flat pack?
A) Yes, If you require the carcases to be sent flat packed, please let us know.
Q) Do you supply hinges?
A) Yes, we provide the main components required to fit our units. We do not supply sundries like wood screws etc.
Q) Can I buy cabinets only?
A) Yes, you may buy cabinets only.
Q) Do I need a unit/carcase for built under integrated fridge, freezers, washing machine or dishwashers?
A) No, all you need is the appropriate size of door. The appliance will be supplied with a fixing kit to allow the appliance door to be fitted to the door.
Q) Can our carcases be used with Granite or Corian?
A) Yes, due to the quality of our carcases and using Egger or Kronospan MFC board, you can use any type of worktop you want.
Q) What type of drawers do you supply and are they fully fitted?
A) We use Blum Tandem Soft Close drawers as standard, this also includes the pan sides for the deeper drawers. The drawers will be fitted into the carcases when delivered.
Questions About Our Doors!!
Q: Are the doors pre-drilled?
A: Yes. The doors come with the hole pre-drilled on complete kitchens only, if you purchase the doors only then the doors will come without any holes drilled.
Q: Can you make doors any shape any size?
Yes, we offer a bespoke service where we can make any size of door from our bespoke or made to measure range as well as our bespoke carcases.
Q) Can I buy doors only?
A) Yes, you may buy doors only.
Q) What are your doors made from?
A) Doors are generally of timber, foil, vinyl or laminate construction. Please refer to the kitchen doors section for further information on construction types.
Questions About The Delivery Process
Q) Do you deliver to UK Islands?
A) No, unfortunately we can only deliver to the UK mainland at present.
Q) Will you leave goods without a signature?
A) No, all deliveries are via national carriers and require a signature from an authorised recipient aged 18 or over.
Q) Can you leave goods with my neighbour?
A) Our policy is to leave a card if customers are not present at the delivery address. Goods will not be left with neighbours.
Q) Can you give a precise time for deliveries?
A) Precise delivery times can be given for kitchen cabinets only, as they are delivered by a specialist carrier. All other components are delivered via a national carrier on a standard 3-5 working day service. It is not possible to provide a specific time for delivery of these items.
Q) Can you provide next day delivery service?
A) No, not at present.
Q) Can you guarantee you'll deliver when you say?
A) We endeavour to deliver all orders within the specified time frame and 98% of all orders are delivered on time. Sometimes due to unforeseen circumstances carriers can fail to deliver goods on the nominated day. If this situation does occur we will notify you immediately we receive notification that delivery is likely to run late. Please note we do not advise you to arrange tradesmen to carry our works until you are in receipt of your goods and we will not be liable for costs incurred as a result of non delivery. Please see our terms and conditions of sale for further information.
A) No, unfortunately we can only deliver to the UK mainland at present.
Q) Will you leave goods without a signature?
A) No, all deliveries are via national carriers and require a signature from an authorised recipient aged 18 or over.
Q) Can you leave goods with my neighbour?
A) Our policy is to leave a card if customers are not present at the delivery address. Goods will not be left with neighbours.
Q) Can you give a precise time for deliveries?
A) Precise delivery times can be given for kitchen cabinets only, as they are delivered by a specialist carrier. All other components are delivered via a national carrier on a standard 3-5 working day service. It is not possible to provide a specific time for delivery of these items.
Q) Can you provide next day delivery service?
A) No, not at present.
Q) Can you guarantee you'll deliver when you say?
A) We endeavour to deliver all orders within the specified time frame and 98% of all orders are delivered on time. Sometimes due to unforeseen circumstances carriers can fail to deliver goods on the nominated day. If this situation does occur we will notify you immediately we receive notification that delivery is likely to run late. Please note we do not advise you to arrange tradesmen to carry our works until you are in receipt of your goods and we will not be liable for costs incurred as a result of non delivery. Please see our terms and conditions of sale for further information.
